Shipping policy

Welcome to Scuba’s Space. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing & Handling Times
Because our store features both hand-crafted original works and high-quality custom prints, processing times vary by product type:
  • Original Artwork: Processed and dispatched within 3–5 business days from Sydney, Australia.
  • Prints & Framed Prints (Print-on-Demand): Custom printing and framing production takes 3–7 business days before dispatch.
  • Mugs & Merchandise (Print-on-Demand): Production takes 3–7 business days before dispatch.
  • Please note: Processing times may experience slight delays during peak holiday seasons or high-volume periods.
2. Shipping Rates & Delivery Timeframes
All shipping fees are calculated transparently at checkout based on weight, destination, and the items in your cart.
  • Australia (Domestic):
    • Standard Shipping: 3–8 business days
    • Express Shipping: 1–3 business days
  • International:
    • Standard International: 7–21 business days (Delivery timeframes vary dynamically by country and local customs clearance workflows).
Transit windows are estimates provided directly by our delivery carriers. While we do everything we can to ensure timely delivery, exact dates cannot be completely guaranteed by Scuba's Space.
3. Tracking & Split Shipments
  • Tracking Numbers: All shipments include full tracking. You will receive an automated tracking code via email the moment your parcel is dispatched.
  • Split Shipments: Because original canvas art is packaged in our studio while prints and merchandise are fulfilled via specialized printing partners, your items may arrive securely in separate packages at different times. No additional shipping fees will ever be charged for split deliveries.
4. Customs, Duties, and Taxes
International orders may be subject to local import duties, customs fees, or country-specific taxes upon arrival. These charges are determined by your local customs authority and are the sole responsibility of the customer.
5. Delivery Issues, Damages & Lost Parcels
Your satisfaction and the safe arrival of your art are our highest priorities.
  • Damaged Items: If your artwork or merchandise arrives damaged during transit, please contact us immediately with photographic evidence of the item and packaging. Reach out within 48 hours for original art or 7 days for prints and merchandise so we can evaluate the issue and issue a replacement or solution.
  • Lost or Missing Packages: If your tracking status states "Delivered" but you cannot locate your parcel, please check around your property and contact your local carrier immediately. If the carrier cannot resolve the issue, please contact our support team so we can initiate a formal trace on the shipment.
  • Incorrect Addresses: Please double-check your shipping details at checkout. Scuba’s Space is unable to refund or replace orders that are successfully delivered to an incorrect address provided by the customer.
6. Contact Information & Customer Support
For any questions regarding an order, transit updates, or delivery issues, please reach out directly via:
  • Email: Scuba@ScubasSpace.com
  • Operating Location: Toongabbie, Sydney, NSW, Australia