Refund policy

At Scuba’s Space, we want you to be completely satisfied with your purchase. Because our store features one-of-a-kind original artworks and custom made-to-order items, our return and refund guidelines vary by product type to ensure quality and fairness.


1. Damaged, Defective, or Misprinted Items
If any item arrives damaged, faulty, or with a printing error, we will fully resolve the issue at no additional cost to you.
  • Original Artwork: Please inspect your painting immediately upon arrival. If it is damaged in transit, contact us within 48 hours of delivery with clear photos of the damage and packaging so we can arrange a repair, replacement (where possible), or full refund.
  • Prints & Framed Prints: If your print arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with photos of the issue, and a replacement will be shipped to you at no extra cost.
  • Mugs & Printed Merchandise: For items that arrive damaged, faulty, or with structural printing errors, contact us within 7 days of delivery with photos of the item and packaging for a free replacement.
2. Change of Mind Returns
Because of the highly specialized nature of our catalogue, we cannot accept returns or offer refunds for a standard change of mind, selection of the wrong size, or incorrect shipping address entries provided at checkout:
  • Original Artworks: Due to their one-of-a-kind, irreplaceable nature, all sales on original physical canvases are final once dispatched.
  • Custom & Made-to-Order Prints/Merchandise: Because these items are produced dynamically via print-on-demand fulfillment partners specifically for your order, they cannot be returned for a change of mind.
3. Order Cancellations
Orders are automatically pushed to production to ensure quick turnaround times. You may request an order cancellation within 2 hours of purchase by emailing us directly. Once production or packaging has commenced past this 2-hour window, cancellations are no longer possible.
4. Non-Returnable Items
The following items explicitly cannot be returned or exchanged:
  • Original artworks (except in cases of transit damage)
  • Customized or personalized items
  • Digital gift cards
  • Items purchased during explicit clearance or sales events
5. How Refunds Are Processed
When a refund is approved (such as for unrepeatable transit damage on original art), the credit will automatically be issued directly back to your original method of payment. Please allow 5–7 business days for your banking institution or card issuer to officially clear and post the funds to your account statement.
6. Transit & Delivery Issues
While Scuba's Space ensures all items leave our facilities or print partners securely packaged and fully tracked, we are here to support you if transit issues occur:
  • Lost or Missing Parcels: If your order is marked as delivered but you have not received it, please contact your local delivery carrier immediately to open an inquiry. If they cannot resolve the issue, contact our support team so we can assist you with a carrier trace.
7. How to Request Support
To report a damaged item or initiate a support request, please email us with your order number, a brief description of the issue, and relevant photos:
  • Email: Scuba@ScubasSpace.com
  • Support Response Window: We review all inquiries carefully and aim to respond within 2–3 business days.